Project:
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Built Enterprise-wide Information
Systems Organization
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Client:
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Decision
Support Systems
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Benefit:
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This client had been in
business for 15 years and had used consultants to
perform all desktop support, server support, and general
IT operations since its inception. The owner decided
that the function needed to be brought in-house to
control costs and increase responsiveness to the firm's,
and it's subsidiary's, needs. I came on as MIS Director
and created a MIS department from scratch. I did
everything from soup to nuts in this situation - running
backups to policy development and strategic planning. |
 Highlights
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Client
had never had in-house IT support - always used
consultants since firm's inception
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Using
consultants impacted response times to critical
incidents and daily work requests
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As MIS
Director, I built the department from nothingness
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I
developed or performed:
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IS
policy handbook,
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Procedures manuals,
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Job
books,
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Infrastructure redesign,
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Telecommunications contract oversight and
renegotiation,
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Consultant and vendor vetting, selection, and
oversight
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Staff
hiring,
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Strategic planning and advising the president on
technological issues and opportunities
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