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Mortgage originator with nationwide market could not
close all possible loans each month because the loan
file lacked documents that needed to be faxed in and
could not get through
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Existing fax system also required full time
monitoring since lines would get "stuck" off-hook
further reducing capacity
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System
design had not anticipated this growth rate when it
had been installed several years prior
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I was
tasked with remedying the situation and had been
given 45 days to get the first systems up and
running
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I
developed a configuration that leveraged one
vendor's ability to "gang" several fax servers into
a single pool of lines
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I
upgraded all of the fax telephone lines from single
analogue lines to T-1 circuits (24 simultaneous
conversations on a single physical line) at all
locations, tripling or quadrupling line capacity at
each office
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Implemented a spoke and hub configuration so that
faxes received at any office could be rerouted to
another office via email through the headquarters
email hub
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I
developed monthly fax metrics for IT and business
management to illustrate the operational performance
of the new system
-
The
system eliminated fax not received incidents the day
it went into production and eliminated the need for
a full time person monitoring it continuously
Highlights
