Project:
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Assess IT Operations for Business Volume Sensitivity
/ Constraints
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Client:
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Confidential
- CC Pace
was prime contractor |
Benefit:
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The client was worried
that as their volume doubled in the ensuing 12 months,
something in the IT arena was going to break or
constrain their ability to continue doing business. My
team's investigation of the situation uncovered
significant potential constraints that threatened the
business if growth happen as planned. I prepared a list
of recommended enhancements and upgrades to remediate
the most threatening issues which the client embraced.
The return on investment for this effort is hard to
calculate since we helped them avoid future costs rather
than reduce immediate expenditures. Conservatively, the
ROI would be in the 100:0 range. |
 Highlights
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Client was a very fast growing mortgage servicing
firm that expected to double their business volume
within 12 months
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Executive management and the new CIO were concerned
that the existing application / infrastructure
configuration may not be able to handle the
increased volume
-
My
team's task: assess the overall system capacity and
identify constraints that will impede handling the
anticipated volume increase
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I
managed the effort as well as assessed the
infrastructure (servers, communications, external
system capacity) issues
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My team
assessed database performance / optimization, call
center operations, document imaging system and
reporting systems capacity and performance issues
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Our
assessment identified a number of critical issues
that would adversely impact operations due to growth
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The
client adopted all of the High and Medium priority
recommendations and after implementing recommended
remedial actions they did not experience any
constraints as they grew
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